management plans
At Groundstay, we offer three levels of property management services to suit your needs. Each plan is carefully designed to maximize your property’s performance while giving you complete peace of mind.
essential Management
Efficient management of core operations for smooth day-to-day running.
- Channel management: managing bookings across multiple platforms
- Immediate notifications and updates on reservations, payments, and customer requests
- Handling inquiries, bookings, cancellations, and modifications
- Collecting private feedback and reviews
- Guest support available via email, OTA messaging platforms, WhatsApp
strategic Management
Expanded services to enhance guest experience and boost property performance.
- Detailed documentation of property infrastructure, amenities, and services
- Local vendor management to ensure reliable services for guests
- Incentives for repeat bookings (special offers to encourage guest loyalty)
- Light concierge services: arranging activities, dining, and transportation
- Check-in/Check-out coordination: smooth arrival and departure management
- Guest coordination: managing guest needs and preferences
- Payment processing: handling deposits, refunds, and charges
- Monthly and annual sales reports, growth monitoring, and performance comparisons
- Owner newsletters with market trends, statistics, and tips for maximizing success
elite management
Comprehensive, high-touch management with consultation and dedicated villa representation.
- Safety and compliance checks: ensuring property meets local regulations
- Provision of property resources: paperwork, guest booklets, seasonal preparation guides
- Initial setup advice: assisting with purchasing necessary and optional equipment
- Staff & owner training: covering guest welcoming, reservation management, cleaning standards, and emergency plans
- Advanced sales marketing and property promotion
- Consultation on property improvements
- Strategic agent partnerships to expand visibility
- Revenue management: special promotions, upselling services, discount offers
- Performance tracking: monitoring occupancy rates, ADR (Average Daily Rate), and guest satisfaction
- Detailed monthly and annual performance reports
- Weekly payment processing and transaction management
- Property maintenance support: addressing issues during guest stays for seamless operations
Frequently Asked Questions
How is Groundstay different from other vacation rental companies?
At Groundstay, we manage fewer properties by choice — so each one gets the attention it deserves. We offer full transparency with dynamic pricing, detailed reporting, and direct payments. No hidden fees but just a clear focus on protecting your investment and growing your returns through a true partnership.
What kinds of management plans does Groundstay offer?
We offer three management options: Essential (booking management, guest communication, dynamic pricing), Strategic (everything in Essential plus concierge services, check-in/out coordination, payment processing, and reports), and Elite (full property oversight, advanced marketing, revenue management, and maintenance support). Click here to learn more.
How do I get started with Groundstay?
We make it simple: after a free consultation to assess your property and recommend the best plan we handle onboarding, create listings, set pricing, and connect to booking platforms. Once live, we manage bookings, guest support, and maintenance while you enjoy direct payments, detailed reporting, and full control of your villa.
Why work with you instead of making my own listings?
Groundstay goes beyond simply listing your property by actively managing pricing, guest communication, marketing, and day-to-day operations. With our hands-on support, you can relax knowing your rental is in expert hands while you earn steady, stress-free income.
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