Essential Management
An option that provides essential services for efficient property management
Accommodation
Channel management & managing bookings across multiple platforms
Owner Support
Immediate notifications & updates on reservations, payments, and customer requests
Customer Support
Reservation handling & managing inquiries, bookings, cancellations, and modifications
Customer feedback by collecting private feedback & reviews
Guest Support available via email, OTA messaging platforms, WhatsApp, and Viber
Strategic Management
This package builds on essential management with an enhanced guest support as well as additional owner benefits
Accommodation
Documentation detailed recording of the property’s infrastructure, amenities, and services
Customer Support
Local vendor management ensuring guests receive reliable options during their stay
Incentives for repeat bookings offering special deals to encourage loyalty
Light concierge services: Arranging activities, dining, transportation
Check-In/Check-Out Coordination: streamlining the process for guest arrivals and departures
Guest Coordination: Managing check-ins, check-outs, and guest preferences
Owner Support
Payment processing: handling deposits, refunds, and additional charges
Reporting monthly and annual sales reports, growth monitoring, and performance comparisons
Newsletters for owners with trends, statistics and tips for better management
practices as well as possible upgrades to take advantage of
Elite Management
This plan option offers consultation, villa representative & the highest level of service offered
Accommodation
Safety & Compliance: Ensuring safety signage and facility compliance
Provision of Resources: Supplying paperwork, booklets, and seasonal preparation information
Initial Setup: Detailed guidance on purchasing necessary and optional equipment
Staff & Owner Training: Training sessions on guest welcoming, reservation management, cleaning protocols, and emergency response plans
Sales & Revenue Management
Sales marketing and Promotion: Advanced marketing strategies to increase visibility and bookings
Consultation: Advice on necessary or optional improvements for property
Agent Partnerships: Expanding brand visibility through select travel agents
Revenue Management: Using discount offers, special promotions, and upselling services
Performance Tracking: Monitoring metrics like occupancy rates, ADR, and guest satisfaction
Owner Support
Reporting: Monthly and annual sales reports, growth monitoring, and performance comparisons
Payment Processing: Managing transactions and splitting fees, with weekly deposits to owners
Property Maintenance: Addressing issues during guest stays to ensure seamless experiences