Tailored Property Management Plans

How We Structure Owner Partnerships

Structured – but not Generic, OWNER FIRST

Groundstay does not operate with fixed packages designed for scale. Instead, we offer structured management frameworks that adapt to your property’s complexity, usage, and performance objectives.

Whether you want reliable operational support, full hands-off management, or a tailored partnership, every plan is built around transparency, direct communication, and asset protection.

Property Management Plans

Foundation
Best for: Owners seeking reliable handling of core operations of Villa

Efficient management of day-to-day operations that keeps your property running smoothly and your reservations up-to-date.

Includes:
-Full channel management across all major booking platforms
-Real-time notifications for bookings, payments, cancellations, and guest requests
-Groundstay handles all pre-arrival operations, including enquiries, reservations, cancellations, and booking modifications
-Responsibility is transferred to the owner for direct guest communication after reservation confirmation
-Dynamic pricing strategy applied continuously throughout the season to maximise revenue
-Owner provides guest support via email, OTA messaging platforms, and WhatsApp during the stay
-Collection and analysis of private guest feedback and post-stay reviews for quality improvement
-Property evaluation and professional consulting for tourism and short-term rental operations, ranging from day-to-day best practices (such as guest damage handling, operational procedures, and risk prevention) to strategic guidance on renovations, upgrades, and construction projects aimed at improving performance and long-term value.

A strong foundation designed to cover the essentials of booking performance and guest communication

Complete

Best for: Owners who want guest experience enhancement and performance insights.

Enhanced Guest Experience & Performance Management. Expanded services that go beyond essentials to improve guest experience and provide monthly insights into performance.

Includes everything in Essential Management, plus:
– Detailed documentation and ongoing review of property infrastructure, amenities, and provided services
– Full guest communication management before and during the stay, across all channels
– Coordination with vetted local vendors for concierge services which include activity suggestions, dining recommendations, and transport guidance
– Check-in and check-out coordination, including arrival instructions and departure procedures
– Dynamic pricing management, with continuous rate optimisation based on seasonality, demand, market trends, and property performance
– Payment processing management, including deposits, balance collection, refunds, and additional charges where applicable
– Comprehensive property evaluation and professional consulting, covering both operational best practices (e.g. guest damage handling, procedures, and risk mitigation) and strategic guidance on upgrades, renovations, or construction projects to enhance performance and long-term value
– Monthly and annual sales and performance reports with clear financial and occupancy insights
– Owner consulting featuring market trends, pricing insights, and actionable performance recommendations

A comprehensive middle tier that adds structure, insights, and added guest support.

Bespoke

Best for: Owners with specific requirements, multiple properties, or unique operational needs, as well as seeking premium oversight, marketing support, and consultation.

A fully customised management structure designed around your asset, usage patterns, and long-term strategy. Full high-touch management with expert consultation, performance tracking, and enhanced operational support.

Includes everything in Strategic Management, plus:
– Full responsibility for staff recruitment, onboarding, scheduling, and supervision, or seamless integration and management of existing staff
– Comprehensive training programmes delivered and enforced by Groundstay, covering guest welcome procedures, cleaning standards, maintenance protocols, and emergency response
– Complete operational management of safety, licensing, and regulatory compliance
– Creation, management, and continuous updating of all guest-facing resources, including digital guidebooks, house manuals, and seasonal preparation documentation
– End-to-end property setup and operational coordination, including supplier sourcing, equipment recommendations, and readiness checks
– Advanced marketing execution and promotional management across selected booking channels
– Strategic distribution and agent partnerships to maximise exposure and booking performance
– Centralised revenue and pricing management, including dynamic pricing, promotions, upselling, and demand-based optimisation
– Ongoing performance tracking and optimisation, monitoring occupancy, ADR, revenue trends, and guest satisfaction
– Weekly payment processing and financial coordination, including transaction handling and reconciliation
– Continuous maintenance coordination during guest stays, with issue resolution managed directly by Groundstay

A premium, all-inclusive plan built for owners who want maximum operational oversight and professional growth support. Owners are not required to participate in daily operations, staff management, or guest coordination. Groundstay operates as the single point of execution and accountability.

Our Approach

Why These Plans Work

Groundstay’s management plans are built around proven operational processes and hands-on support, not volume or outsourcing. We manage fewer properties intentionally so each owner gets transparency, direct communication, and alignment with their goals. This approach consistently drives better performance results for owners over the long term.

a white house with a pool and plants on the roof

How to Choose?

The right plan depends on your property, your time availability, and how involved you want to be. We’ll always recommend the structure that fits your situation — not the most expensive option.

Best For

Core Focus

Essential

Owners who want core operational support

Booking + guest communication

Strategic

Owners who value insights + guest experience

Insights, concierge, reports

Elite

Owners seeking full oversight + growth support

Leadership, marketing, compliance

What to Expect

Clear answers to the questions owners usually ask before working with us.

We intentionally manage a limited number of villas. This allows us to stay personally involved, maintain direct communication, and ensure consistent performance, we want owners to feel empowered and in control of their business investment.

We specialise in premium villas and holiday homes and collaborate with like-minded owners who share our commitment to quality, guest experience, and long-term value. Our partnerships are built on shared expectations and a mutual commitment to delivering consistently high standards.

Yes. Our partnerships are designed for long-term performance, not short-term fixes. Contract terms are discussed transparently during the assessment phase so expectations are clear from the start.

Absolutely. As your needs evolve, your management structure can evolve with them. We regularly review performance and adjust scope based on your goals.

That’s entirely your choice. Some owners prefer full oversight, others want a hands-off approach. Our plans are designed to support different levels of owner involvement without compromising performance. Your property your decision, we work with you for you.

It starts with a property assessment. We review your villa, understand your goals, and recommend the most suitable structure even if that means advising against a partnership.

Still Not Sure?

If you are not sold on which plan fits your property? We’ll guide you based on your goals

Start with Property Assessment